Social media crisis situations solved: minor preparations http://t.co/B8Tlee3waK Tom Kitti (@tomkitti) March 31, 2013 Social media crisis situations Will social media save your company in a crisis? Probably not, unless it started on social media or your...

Social Data Can Improve Customer Service http://t.co/HG5siQX3QS Tom Kitti (@tomkitti) March 31, 2013 Jeremy Taylor Companies have been using social media monitoring for marketing and PR for several years, but new research shows that customer service is...

Blogs: Still Your Most Reliable Social Media Tool http://t.co/RzXaE5D0pC Tom Kitti (@tomkitti) March 31, 2013 bobby marhamat With the abundance of social media options out there to choose from, business owners have multiple ways to increase their exposure....

4 Improvements To Google Analytics Real-Time Reports http://t.co/9tmgE207wT Tom Kitti (@tomkitti) March 29, 2013 Real-time reports provide useful insights for businesses that help them understand how their systems are reacting, instantly, such as when...